Last updated: February 25, 2020

 

Thank you for shopping at Mineralise Moss & Organics.

If, for any reason, You are not completely satisfied with a purchase We invite you to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with us.

 

Your Order Cancellation Rights

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Once your order has been placed, unfortunately there will be no opportunity to cancel for any reason. This is because all products are individually made freshly to order. By completing your purchase, you agree to comply with these terms.

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Conditions for Returns

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In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days

• The Goods are in the original packaging

• You provide proof of purchase

• The Goods are undamaged and unused

 

The following Goods cannot be returned:

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• The supply of Goods made to Your specifications or clearly personalised.

• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (All items from The Sea Moss Gel and Infusions Collection) unless these are faulty.

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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

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Returning Goods

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You are responsible for the cost and risk of returning the goods to us. Details of where you will send your items will be provided upon agreement of the return.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

 

Contact Us

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If you have any questions about our Returns and Refunds Policy, please Contact Us

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